Shipping & Returns

Shipping

Most in stock items should ship within one business day of ordering and will arrive according to the shipping method you choose. We are not responsible for shipping delays after the product has left our warehouse.

Warranty

We stand behind the products we make at KILO. In the event where your product is defective or damaged, we will exchange the product for a new one. Normal wear and tear does not fall under warranty.

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. A credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at contact@kilothreads.com.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@kilothreads.com.

Shipping

To return your product, send us an email at contact@kilothreads.com to get further information and proceed.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.